FAQS
Why should I wear Grace Loves Lace on my wedding day?
Everything at Grace Loves Lace is designed with comfort, luxury and movement in mind. We are the leaders when it comes to modern day bridal! We know what women want, and that's to feel incredible, without sacrificing comfort. All of our gowns are ethically and sustainably made. We like to call it 'luxury you can dance in!’
Where can I try on Grace Loves Lace gowns & accessories?
We do not wholesale so we can be sure you will always get the best Grace experience that we have won awards for. We have bridal showrooms around the world in the US, Australia, UK and Canada. Visit our Showrooms page for more to find one near you.
I don't live near a showroom but want a Grace gown, what are my options?
We have many brides who confidently order their gowns with the assistance of our Online Stylists. Reach out to them to arrange a virtual appointment or to chat with them directly. Our production process makes gowns to a size range which is a safe way to ensure your gown will fit, even if your body fluctuates.
Can I customise the design of my dress?
Every Grace Loves Lace dress undergoes intensive design processes to ensure the fit, feel and balance of each dress is absolutely perfect. Therefore, we do not offer customisations, unless stated.
What if I lose/gain weight?
We go to every effort to ensure your dress is the right fit. If you place your order well in advance of your wedding date, then we can confirm your size right before your dress goes into production. The fabrics we use is designed to stretch, so often if you drop a size in weight, it will still fit beautifully. However, it is also very easy to have the dress altered by a professional seamstress if you would like it to be a little more fitted.
Is the pricing between Made to Order Standard, Made to Order Customised & Ready to Wear the same?
Prices vary between customised and standard styles. Made to Order Customised incurs an additional fee due to the customised nature of the gown. Refer to our Ordering Timeframes page for more information.
Where are Grace gowns made?
Our beautiful wedding dresses are originally designed and developed in our Australian studio. Our gowns are produced in both Australia and neighbouring countries, with facilities that each meet our strict certification guidelines. To learn more about the Grace way, visit Our Purpose page for more information.
Do I need to pay import duties and taxes?
Import duties and taxes may be applicable in your country. We always recommend to all of our international brides to check with their import/customs department for an estimate cost, so you are aware of any charges that you may be required to pay.
What are your shipping costs?
We offer global complimentary shipping on all orders. Refer to our Shipping & Delivery page for more information.
What is your refund policy?
We do not offer refunds on our products unless a genuine manufacturing fault is found. Refer to our Returns & Exchanges page for more information.
