Shipping & Delivery

Shipping

COST

We offer global complimentary shipping on all orders.  

AUSTRALIA

If you are located within Australia, your gown will be sent via Australia Standard Post, DHL or TNT which takes between 1-4 business days to arrive and 3-10  business days for Western Australia. Our Dispatch team will send you tracking information so you can track your package. 

REST OF THE WORLD

All international orders are sent via UPS, DHL or FedEx which takes between 3-14 business days to arrive, depending on location. Once dispatched, you will receive the tracking information via email.

Dispatch

MADE TO ORDER STANDARD

All Made to Order Standard items will be dispatched from our production facility in Australia 5 months after your purchase date.

MADE TO ORDER customised

All Made to Order Customised items will be dispatched from our production facility in Australia 6-8 weeks before your wedding date.

PRIORITY MADE TO ORDER customised

Priority Made to Order Customised fall outside our usual Made to Order timeframes so your gown will be dispatched 2-4 weeks before your wedding date.

READY TO WEAR (INC. ACCESSORIES)

Ready to Wear and all other items including occasionwear, jewellery, veils, accessories, shoes and mini will be dispatched 3-5 working days from when you place the order.

ONLINE SALE

Online sale items will be dispatched 5-7 business days from when you place the order.

Currencies, Duties & Taxes

Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import/ customs department for an estimated cost, so you are aware of any charges you may be required to pay.

Australia

When purchasing within Australia, all prices are in Australian dollars and are inclusive of Goods and Services Tax (GST).

UNITED STATES OF AMERICA

Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Australia check with their import department for an estimated cost, so you are aware of any charges you may be required to pay.

Grace Loves Lace offers Delivered Duty Paid (DDP) shipping to the US to ensure a seamless experience for our brides. This means that the price shown at checkout is final and you will not be charged anything more by your local customs authority to receive your order.

UK & EUROPE

Orders placed after 17 April 2017 can be shipped to the United Kingdom and Europe (excluding countries not listed in the table below) purchased in either Pound Sterling or Euro are shipped on a Delivery Duties Paid (DDP) basis. This means that the price shown at checkout is final and you will not be charged anything more by your local customs authority to receive your order. Included in the checkout price are import duties and VAT.

The following countries are shipped DDP

Andorra
Belgium
Cyprus
Estonia
Germany
Iceland
Liechtenstein
Macedonia
Netherlands
Portugal
Slovenia
Switzerland

Austria
Bosnia and Herzegovina
Czech Republic
Finland
Greece
Italy
Lithuania
Malta
Norway
Republic of Ireland
Serbia
Spain
Turkey

Belarus
Croatia
Denmark
France
Hungary
Latvia
Luxembourg
Moldova
Poland
Romania
Slovakia
Sweden
Vatican

Rest of the world

Orders placed to be shipped to any other Country not listed above are priced in US Dollars and are delivered on a Delivery Duties Unpaid (DDU) basis. As these orders are shipped DDU you may be charged duties and taxes by your local customs authority. Duties and taxes are calculated based on what item was ordered, the value and the destination of that order. We are unable to estimate what these charges will be as they are levied by your local customs authority and vary from Country to Country. All charges must be paid by the customer to ensure your order is released by customs, failure to do so may cause your delivery to be abandoned. We will not be held responsible for any loss or damage caused by the abandonment of your delivery.