Made to Order and Priority Made to Order wedding dresses are handmade in our Australian studio to your size range* and shoulder to floor height
You will need to provide your measurements 5 months before your wedding date (even if your Showroom Stylist took your measurements during an appointment)
Your bust, underbust, waist and hip measurements will be compared against our Size Range Chart below to determine how we will construct your gown
All of your other measurements (heel height, bicep shoulder to floor etc) will also be used to make your gown
To order a Made to Order gown your wedding date must be at least 5 months away (unless you wish to pay an additional fee)
Visit our Ordering Timeframes page for more information
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Made to Order
WHAT IS A SIZE RANGE?
A size range is a 5cm range that determines our gown sizing. Your gown isn't made to your exact measurements, but instead we correlate your measurements to the chart below and determine the pattern best for you.
The reason this process works is because our fabrics are very forgiving due to the stretch or bias elements.
What does Made To Order (MTO) mean?
Made-To-Order means your gown will be handmade in our Australian studio to your size range and height. Your measurements will determine the sizing and proportions that best suit you. Your order will be dispatched approximately 6-8 weeks before your wedding date.
What does Ready To Wear (RTW) mean?
Ready-To-Wear means your gown is in stock and has been handmade in our Australian studio to a standard dress size and height (155cm shoulder to floor). Available for immediate purchase and urgent delivery, our exclusive stretch laces and effortless silhouettes allow for an easy and comfortable fit. The hem can be easily adjusted by your trusted seamstress at your expense.
What is the difference between Made To Order (MTO) and Made To Measure (MTM)?
Made to Order (MTO) measurements fall within a pre-determined size range and are taken at four, different areas on the body to determine the best fit for your shape. For example — a bride may measure an XL bust, L under bust, XL waist and M hip, and we make your gown to the correct size range in each area. Each size has 5cm of range which is a standard variation. Our gowns have the perfect amount of stretch and support to accommodate this. This is helpful for comfort, movement and assisting with body fluctuations. A major benefit of our gowns being MTO is that the gown can be altered by a local seamstress if required.
Made to Measure (MTM) is a gown made specifically to the body’s exact measurements. This is most suited to formal and structured gowns. This can often be a lengthy process that requires multiple fittings and alterations which are costly. We do not use a MTM system here at Grace Loves Lace, as it is not necessary for our stretch and easy fit gowns.
What countries do you ship to?
We ship our gowns to over 80 countries worldwide. Visit out Shipping & Delivery page for more information.
International parcels are sent via UPS Express /International DHL Express which includes full tracking. You will receive your purchase in 3-5 business days after your order has been placed. All parcels shipped within Australia are sent via Australia Post Express which includes full tracking.
When should I place my wedding dress order?
We advise brides to order their gown 12-18 months prior to their wedding date. However, we can accommodate standard orders for up to 5 months before a wedding date. If your wedding is less than 5 months away and you require a Made-To-Order gown, please contact our Online Stylist team at firstname.lastname@example.org to arrange a Priority Order.
What happens after I order a Made To Order dress?
From the moment you place your order our After Sales team will work with you to confirm your order, wedding date, sizing and measurements. Your gown will be handmade in our Australian studio which starts with allocation of your fabric, which is then cut and hand-sewn by our in-house seamstresses. Your gown will journey through testing including a final quality control check conducted by our dedicated QC team who personally pack and dispatch each and every order.
I need a wedding dress urgently. What are my options?
If you're wanting a Made-To-Order gown and your wedding is between 8 weeks and 5 months away, you may be eligible for a priority order. Depending on your choice of gown, and for an additional fee, we will work with our studio team to prioritise your gown. If your wedding is less than 8 weeks away, we recommend a Ready-To-Wear gown which are in stock and ready for immediate purchase and expedited delivery.
How long does it take for a Made To Order dress to be made?
As all of our gowns are so unique, they all vary in the time it takes to make them. Our lead times also vary depending on the date of your wedding. We advise brides to order their gowns as soon as they have decided on 'The One' to avoid any Priority Order fees and to ensure there is plenty of time to make alterations, if necessary.
Where in Australia are Grace Loves Lace gowns made?
Each piece from our collection is handmade in our Australian studio, based on the Gold Coast, Queensland. Every gown is handmade, packed and shipped from our Australian Head Office to ensure you’re in good hands.
What is the priority order fee?
AUD $500 incl GST // USD $400 // EUR €300 // GBP £300 // CAD $550 // NZD $570
How long does shipping take?
All international orders (outside of Australia) are sent via UPS Express or DHL which takes between 3-10 business days to arrive. Our Dispatch team will send you tracking information so you can track your package.
If you are located within Australia, your gown will be sent via Australia Express Post, DHL or TNT which takes between 1- 4 business days to arrive and 3 -7 business days for Western Australia. Our Dispatch team will send you tracking information so you can track your package.
What is your refund policy?
Made To Order: As your gown is made especially for you to your gown size ranges and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault.
Ready To Wear & Accessories: You may exchange your GRACE ready-to-wear purchase subject to adherence to these terms for either an exchange or credit note. For hygiene purposes, this does not apply to earrings and lingerie. An exchange or credit note is accepted within 7 days of you receiving your garment. Please contact our Customer Experience Team (email@example.com) to arrange for the exchange or credit note.
Do you have stockists?
We exclusively sell our collection through our online store or at a GRACE showroom. As a result we do not have stockists and the only place to try on an authentic Grace Loves Lace gown is at one of our international GRACE showrooms.
Is the GRACE Showroom Experience transgender friendly?
Here at GRACE, we’re committed to inclusion, diversity and equality and we continually strive to evolve our showroom experience to ensure we’re contributing to a future that includes everyone. Integrity and passion fuel everything we do and creating the most comfortable and inclusive experience for our brides-to-be will always be our priority.
We pride ourselves on genuinely caring about our team members, our customers and our community and offer one-on-one appointments in a private and peaceful setting. We have carefully crafted our showroom experience so that each bride’s appointment is true to our values; sophisticated, authentic, friendly and relaxed.
We’re thrilled to welcome our transgender and non-binary customers into our showrooms, regardless of what stage they are at in their transition. Our friendly and approachable staff will go above and beyond to ensure all brides are made to feel comfortable during their appointment.
In addition to our intimate, face-to-face styling services, we offer virtual appointments if our customers prefer to take their consultation from the comfort of their own home. Our passionate and skilful team of stylists offer a personalised service to support brides-to-be in selecting and styling their wedding outfits, from anywhere around the globe. Whatever style of appointment suits our brides, we offer it.
Sizing & Measurements
Will my gown be made to my exact measurements?
Your Made-to-Order gown will be made to your size range and your height. We will use your measurements provided to create the pattern of your gown.
If you are purchasing a Ready-to-Wear gown, you should choose the dress size that best represents your standard, everyday dress size. Keep in mind gowns incorporate our signature stretch, versatile and flexible fit.
How do I take my measurements?
Can I customise or alter any of your designs?
Due to our production demands we are unable to customise or alter our designs or offer any customisations.
What if I lose/gain weight?
We go to every effort to ensure your dress is the right fit. If you place your order well in advance of your wedding date, then we can confirm your size right before your dress goes into production. Our dresses are crafted from luxurious stretch lace or bias cut silks, so often if you drop a size in weight, it will still fit beautifully. However, it is also very easy to have the dress altered by a professional seamstress if you would like it to be a little more fitted.
Will my dress be perfect?
All of our dresses undergo a final 3-step high-grade professional quality control to ensure fabrics and manufacturing is of the highest standard before delivery. Our dedicated Quality Control team are highly qualified and experienced, and we pride ourselves on our stellar reputation. To hear from more of our ecstatic brides please see our testimonials. In the rare event of any manufacturing fault, we would of course repair your dress for you.
Can you send a sample to try on?
We are more than happy to send you a fabric swatch of the gown to help you gain a feel for the fabrics however unfortunately we are unable to send a gown for you to try. Please email firstname.lastname@example.org for more information.